3.1 Response Strategy
The response strategy includes:
- An understanding of the current and desired capabilities of key response teams.
- Understanding the known ‘catastrophic risks’ and the current and desired capability to respond.
- Options and strategies for how best to build the capability using desktop scenarios, hypotheticals or multi-faceted exercises.
- Ensuring the Crisis, Incident and Emergency management response framework is designed for ‘all risks’ and used in events that require a significant and coordinated response.
3.2 Exercise Development
- Utilising scenario-based planning activities to ensure clarity on roles and responsibilities within and between teams.
- A robust and transparent decision-making process for all response teams.
- Align response capability with other response team capabilities.
- Scenario-based planning activities that test and align with select third party providers.
3.3 Communications
Effective communications strategy including:
- Stakeholder matrix with pre-considered communications messages and time expectations.
- Speed of internal notifications and communications.
- Strategies for monitoring and managing social media.
- Established KPI’s related to disseminating messages.
3.4 Crisis Management Leadership and Critical Thinking
Critical thinking embedded into 'business as usual' ways of working and within incident and crisis teams to ensure high-quality decision-making. Skills include:
- Situational awareness—understanding of the facts and assumptions particularly where there may be incomplete or conflicting information.
- Understanding of impacts across the business.
- Ability to prioritise and make crucial decisions.
- Ability to develop tactical and strategic plans under significant time pressure.
3.5 Learning and Development
A robust Learning and Development process that ensures outcomes and recommendations are shared across the organisation, and inform adjustments to policies and guidelines with:
- A clear Post Incident Review (PIR) and follow up methodology.
- Use of a common debrief/review template across the business.
- Established methodology and responsibilities to assess incidents, with lessons from similar or the same industry.
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