Best practices in post incident reviews dramatically improve an organisations incident response
- Governance Structure
- Risk Reporting
4 Key Focus Areas
To assess the crisis or incident response against ‘better practice’ we use The Janellis Organisational Resilience Framework, the Janellis resilience model incorporates four key focus areas of Risk, Readiness, Response and Assurance.
The model forms the basis by which Janellis reviews and builds an organisations resilience capability. An effective resilience framework ensures organisations can rapidly adapt and respond to internal or external change, risks, opportunities, demands, disruptions or threats; and continue operations with limited impact to the business.
4 Step Process
Using our simple 4 step process, we review the existing response capability including existing plans and processes. Review all incident documentation, communications and situation reports. Engage with response team members and critical stakeholders and facilitate a ‘critical thinking’ workshop to identify ‘what worked’ well and ‘lesson learned’.
The output from this process in comprehensive report benchmarking the organisational response against ‘better practice’ and detailed recommendations to be used to uplift and continually improve an effective response capability.