Leading your Organisation through Crisis

What is Organisational Resilience?

A holistic view of risk management in the context of ‘better practice’ is now viewed as ‘organisational resilience’ and is built around a framework that incorporates financial, operational and strategic risk.

A fully integrated risk model is achieved by intelligently fusing the disciplines of risk management, crisis management, emergency management, security, business continuity and other key areas.

The Janellis Resilience model incorporates four key focus areas of Risk, Readiness, Response and Assurance. The model forms the basis by which Janellis reviews and builds an organisation’s resilience capability. An effective resilience framework ensures organisations can rapidly adapt and respond to internal or external change, risks, opportunities, demands, disruptions or threats; and continue operations with limited impact to the business.

An organisation with a mature resilience capability is able to demonstrate the following:

  • Integrate strategic, operational and financial risks
  • Ensure a response capability is built against known catastrophic risks through training and exercising
  • Demonstrate high levels of confidence to respond to emerging threats
  • Embed critical thinking across the organisation
  • Align the resilience capability with key inter-dependencies
  • Regularly provide assurance to the board and other key stakeholders

About the Janellis Enterprise Resilience Framework

Developed in collaboration with leading Australian organisations operating in high risk industries both nationally and internationally, this framework is based on the International Benchmarking on Organisational Resilience.

The framework is aligned with International and Australian standards including: ISO 31000, the Australasian Inter-service Incident Management System (AIIMS), the Prevention, Preparedness, Response and Recovery (PPPR) principles, AS/NZS 5050, HB 167-2006, Security Risk Management Standard and the Australian Federal Government’s Critical Infrastructure Resilience Strategy for owners and operators of critical infrastructure.

Janellis has embedded key elements of the framework in leading organisations and government agencies.

RISK

– ISO 31000 is the cornerstone of the framework and requires an integrated and consistent approach to managing strategic operational and financial risks across the enterprise. In addition to traditional enterprise-wide risk management, it entails a greater focus on: the identification, management and reporting of ‘catastrophic risks’; understanding the dependencies and vulnerabilities related to critical suppliers and other third parties; the identification and management of emerging threats and using scenario-based modelling to build situational awareness and adaptability.

“The capability to respond to extreme events is an essential part of building and maintaining organisational resilience.”

 

READINESS

– The readiness components of the framework includes a more strategic approach to pre-planning for disruptions and ‘shocks’ through: the development and alignment of plans; training and awareness; implementing appropriate technology and having alternate site arrangements. Advanced readiness capabilities include: the alignment of plans with critical suppliers or external agencies; ensuring all communication mechanisms are in place to receive and distribute information; the development and use of tools including a decision-making framework and response handbook as an aide memoire.

RESPONSE

– The response components of the framework encompass the capability to respond to specific known strategic, operational or financial ‘catastrophic’ risks or emerging threats the organisation is managing. The response aspects involve a robust exercising and testing process that builds and maintains capability. An effective exercise development process will highlight vulnerabilities and identify strengths within the organisation. The response elements of the framework build crisis management leadership as well as critical thinking capabilities.

“An organisation may have exhaustive risk management processes, detailed plans and experienced individuals but; if a team comes together in a crisis and they are unable to demonstrate critical thinking capabilities, they may not be effective. Critical thinking skills developed at all levels within an organisation – and evident during BAU – is one of the leading indicators of organisational resilience.”

 

ASSURANCE

– Higher levels of assurance are being sought to ensure that organisations can effectively respond to a wide range of potential threats. Traditional governance frameworks are being improved with targeted ‘readiness’ reporting, robust post-incident reviews, benchmarking and audits. Benchmarking is used to highlight areas of capability as well as areas of vulnerability and this can be done nationally and internationally.

The internal and external audit process is a recognised and effective way to provide assurance and there is a growing requirement in the areas of risk, organisational resilience, emergency and crisis management. Whilst it may not be possible to predict or mitigate the full range of unknown risks, assurance can be provided to key stakeholders if the organisation can demonstrate: an acceptable level of pre-planning; a robust exercising program and an effective and auditable decision making process.

Download the Harvard Business Review submission containing case study examples including: NSW State Emergency Service; Qantas; Lendlease Group, Transfield Services and Westpac Banking Corporation. Or the technical version here.

Using Scenario Planning to Build Resilience

Resilience in Action Video – Janellis and 100 Resilient Cities Global Partnership

This video highlights the importance of city-wide resilience, the role of business in building resilience and the value of a global partnership with 100 Resilient Cities.

Featuring Michael Berkowitz, CEO of 100 Resilient Cities and Natalie Botha, Managing Director of Janellis.

Watch now…

For more information on Janellis resilience capabilities:

For more information on 100 Resilient cities:

 

What is the 100 Resilient Cities movement?

100 Resilient Cities—Pioneered by the Rockefeller Foundation (100RC) is dedicated to helping cities around the world become more resilient to the physical, social and economic challenges that are a growing part of the 21st century.

Janellis became a Global Platform Partner or 100RC in 2016.

Watch this video to learn more about the 100 Resilient Cities Movement…

PRESS RELEASE: 100 Resilient Cities and Janellis announce Global Platform partnership

Sydney, Australia100 Resilient Cities – Pioneered by The Rockefeller Foundation (100RC) is today announcing a partnership with Janellis, which will offer a critical emergency management support to 100RC member cities around the globe.

The emergency and crisis management tools will help align organisations and response agencies to be better prepared for city-wide emergencies and will be available to members of 100RC’s Network, as the cities design and implement comprehensive Resilience Strategies.

Janellis joins a prestigious group of other “Platform Partners” that have committed to helping cities around the world prepare for, withstand, and bounce back from the ‘shocks’ – catastrophic events like hurricanes, fires, and floods – and ‘stresses’ – slow-moving disasters like water shortages, homelessness, and unemployment – which are increasingly part of 21st century life. The Platform Partners are a vital component of 100RC’s efforts, both providing cities with tools they need to build resilience and influencing the market as other resilience tools are developed. Current Platform Partners represent a wide array of private sector, public sector, NGO, and academic community leaders.

“In an increasingly complex and challenging world, cities need partnerships with companies like Janellis to withstand the shocks and stresses of the 21st Century,” said Michael Berkowitz, President of 100 Resilient Cities.By providing emergency and crisis management tools to our network city, Janellis is leading by example, and is helping to build a global resilience movement at a critical time.”

Launching the Janellis 100RC Partnership

“At Janellis, we are driven by building capability in the areas of crisis and emergency management for organisations across the private and public sector; so that they are prepared to respond effectively to a range of potential disruptions. Partnering with 100RC and providing world class tools to member cities will harness our expertise in emergency and crisis management and enhance cities capacity to thrive when experiencing shock and stress.” said Natalie Botha, Managing Director of Janellis.

100RC is dedicated to helping cities become more resilient to the shocks and stresses that are a growing part of the 21st century. Each city in the 100RC network receives four concrete types of support:

  • Financial and logistical guidance for establishing an innovative new position in city government, a Chief Resilience Officer, who will lead the city’s resilience efforts;
  • Technical support for development of a robust Resilience Strategy;
  • Access to solutions, service providers, and partners from the private, public, academic, and NGO sectors who can help them develop and implement their resilience strategies; and
  • Membership of a global network of member cities who can learn from and help each other.

Platform partners are dedicated to providing 100RC network cities with solutions that integrate big data, analytics, technology, resilience land use planning, infrastructure design, and new financing and insuring products. Other 100RC Platform Partners include Microsoft, Swiss Re, the World Bank, MWH Global, Veolia, and Sandia National Laboratories.

 About 100 Resilient Cities—Pioneered by The Rockefeller Foundation

100 Resilient Cities – Pioneered by The Rockefeller Foundation (100RC) helps cities around the world become more resilient to social, economic, and physical challenges that are a growing part of the 21st century. 100RC provides this assistance through: funding for a Chief Resilience Officer in each of our cities who will lead the resilience efforts; resources for drafting a Resilience Strategy; access to private sector, public sector, academic, and NGO resilience tools; and membership in a global network of peer cities to share best practices and challenges. For more information, visit: www.100ResilientCities.org.

About Janellis

Janellis is an enterprise consulting firm working with leading organisations with specialist expertise in organisational resilience; risk, compliance and assurance; crisis and emergency management.

Janellis has developed www.cbdresponse.com.au, an emergency management collaboration between the NSW Government, response agencies and the private sector. The site is designed to help prepare communities within the Sydney CBD for a city-wide emergency.

The Janellis crisis management and resilience tools have been embedded in organisations across many industries in countries including Australia, Canada, China, India, Italy, Japan, New Zealand and the USA.

The 100 Resilient Cities Global Platform Partnership provides crisis management tools to member cities around the world. The tools are particularly valuable for cities with significant risks and vulnerable communities within those cities.

  • Janellis contact: info@janellis.com.au